Privacy policy Kobra Bikes For example

www.kobrabikes.nl

About our privacy policy

We care deeply about your privacy. We therefore only process data that we need for (the
improve our services and handle the information we provide about you and your use of our services with care.
services. We will never make your data available to you for commercial purposes.
third parties.

This privacy policy applies to the use of the website/webshop and the services provided by us. The effective date for the validity of these terms and conditions is 01/12/2022, with the publication of a new version the validity of all previous versions expires. This Privacy Policy describes what information about you
collected by us, what this data is used for and with whom and under what conditions it is collected.
data may be shared with third parties. We also explain to you how we collect your data.
and how we protect your data from misuse and what rights you have in relation to the data you have
personal data provided to us.

If you have any questions about our privacy policy, please contact our privacy contact, you
Find the contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data is accessible.

Online store software
Our webshop has been developed with Webshop software, we have chosen for our web hosting
a reputable hosting party. Personal data that you make available to us for the purpose of providing our services will be shared with this party. They have access to your data in order to provide us with (technical) support.
they will never use your data for any other purpose. They are based on the agreement
that we have concluded with them to take appropriate security measures. This
security measures consist of the application of SSL encryption and a strong password policy. There are
Regular backups made to prevent data loss.

Our webshop is developed with renowned software, we host our webshop on a server in our own
management. We have taken appropriate technical and organisational measures to prevent abuse, loss and corruption
data minimisation. In any case, these security measures shall consist of the application of
of SSL encryption and a strong password policy. Backups are made on a regular basis to prevent data loss.
prevent.

Web Hosting
We purchase web hosting and e-mail services from reputable parties. They process personal data on our behalf and do not use your data for their own purposes. However, this party may collect metadata about the use of the
services. This is not personal data. They shall have appropriate technical and organisational measures in place
to prevent the loss and unauthorised use of your personal data. They are not entitled to
confidentiality agreement.

Email and mailing lists
We send our e-mail newsletters with MailChimp. MailChimp will never use your name and email address for your own
purposes. At the bottom of every e-mail that has been sent automatically via our website, you will see the
'unsubscribe' link. You will no longer receive our newsletter. Your personal data is processed by MailChimp
stored securely. MailChimp uses cookies and other internet technologies that provide insight into whether
Emails are opened and read. MailChimp reserves the right to use your data for the purpose of
further improve the service and share information with third parties in this context.

Our customer service uses the chat support platform. This is where the customer chat service questions are stored and processed by us. Your personal data is stored securely.

We use the services of Gmail for our regular business e-mail traffic. This party has appropriate
technical and organisational measures have been taken to prevent misuse, loss and corruption of your and our data
as much as possible. Gmail doesn't have access to our inbox and we handle all of our email traffic
confidential.

Payment processors
O.a Mollie, Credit-Cards, Pay, PayPal, ING-bank
To handle (part of) the payments in our webshop, we use the platform of
providers mentioned above. They process your name, address and place of residence as well as your payment details such as
your bank account or credit card number. These providers have appropriate technical and organisational
measures have been taken to protect your personal data. They reserve the right to share your data with you.
to further improve the service provision and, in the context of this, to collect (anonymised) data with
third parties. They share in the case of an application for a deferred payment (credit facility)
personal data and information relating to your financial position with credit rating agencies. All of the above
The above-mentioned safeguards with regard to the protection of your personal data also apply
on the parts of service providers for which they engage third parties. They don't keep your data
longer than permitted by law.

Reviews

We collect reviews through our webshop system and Google's platform, among others. If you leave a review via Google, you are required to provide a name and email address. Google shares this information with us so that we can
review to your order. Google will also publish your name on its own website. In
In some cases, Google may contact you to provide an explanation of your review. In the
In the event that we invite you to leave a review, we will share your name and email address with Google. They
We only use this data for the purpose of inviting you to leave a review. Google has
Appropriate technical and organisational measures have been taken to protect your personal data.
Google reserves the right to engage third parties for the purpose of providing the service.
We have given Google permission to do so. All of the above-mentioned safeguards with
with regard to the protection of your personal data also apply to the elements of the
services for which Google engages third parties.

Shipping & Logistics
Including PostNL, DHL and others
When you place an order with us, it is our job to have your package delivered to you. We use the
services of a.o. PostNL for the execution of the deliveries. To do this, it is necessary that we provide us with your name, address and
share residence data with PostNL. PostNL will only use this data for the purpose of carrying out the
agreement. In the event that PostNL engages subcontractors, PostNL will also provide your data to these parties
Available.

Invoicing and bookkeeping
For our administration and bookkeeping, we use the services of Exact and Exact
our bookkeepers/accountants. We share your name, address and residence details and details relating to your
order. This data is used to administer sales invoices. For our tracking of
We use the services of the providers for our administration and bookkeeping. We share your name, address
and residence details and details relating to your order. This data is used for the purpose of
Administering sales invoices. Your personal data is transmitted and stored securely. The
Providers are obliged to maintain confidentiality and will treat your data confidentially. They use your
personal data for purposes other than those described above.

External sales channels
O.a. Dealers, Marktplaats, Bol.com, Meta…

Purpose of data processing

General purpose of the processing
We only use your data for the purpose of providing our services. That is to say, the purpose of the
processing is always directly related to the order you provide. We do not use your data for
(targeted) marketing. If you share data with us and we use this data to – other than at your request –
contact you at a later time, we will ask for your explicit permission to do so. Your data will be
not shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath
or legal obligation.

Automatically Collected Data
Data collected automatically by our website is processed for the purpose of providing our services
further improve. This information (e.g. your IP address, web browser and operating system) is not
personal data.

Participation in tax and criminal investigations
In some cases, we may be required by law to share information
your data in connection with tax or criminal investigations by the government. In such a case, we are
to share your data, but we will take action against this within the possibilities offered by the law.
move.

Retention periods
We store your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you
that you no longer wish to use our services. If you indicate this to us, we will also take this
like a request to forget. Pursuant to applicable administrative obligations, we will issue invoices with your
(personal) data, so we will keep this data for as long as the applicable period runs.
However, employees will no longer have access to your client profile and documents that we have received as a result of your
contract.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to
relating to the personal data processed by or on behalf of us. Below we explain which ones
rights and how you can invoke them.
In principle, in order to prevent misuse, we will only send copies of your data to your personal data.
known e-mail address. In the event that you wish to transfer the data to a different e-mail address or, for example, by post,
we will ask you to identify yourself. We keep records of completed requests, in accordance with
In the event of a request to be forgotten, we administer anonymised data. All copies and copies of
You will receive data in the machine-readable data format that we use within our systems.
You have the right to lodge a complaint with the Dutch Data Protection Authority at any time if you suspect that we
use your personal data in an improper way.

Right of access
You always have the right to request the data that we process or have processed and that relate to your person or for that purpose.
traceable, to be viewed. You can make a request to that effect to our contact person for privacy matters. You
will receive a response to your request within 30 days. If your request is granted, we will send you an email to us.
known e-mail address: a copy of all data with an overview of the processors who hold this data.
the category under which we have stored this data.

Right of rectification
You always have the right to request the data that we process or have processed and that relate to your person or for that purpose.
traceable, to be adjusted. You can make a request to that effect to our contact person for
Privacy Matters. You will receive a response to your request within 30 days. If your request is granted, we will send you
you will receive a confirmation at the e-mail address known to us that the data has been amended.

Right to restriction of processing
You always have the right to request the data that we process (or have processed) that relate to your person or for that purpose.
traceable. You can make a request to that effect to our contact person for privacy matters.
You will receive a response to your request within 30 days. If your request is granted, we will send you the following information.
We will receive confirmation to our known e-mail address that the data will no longer be processed until you lift the restriction.

Right to data portability
You always have the right to request the data that we process or have processed and that relate to your person or for that purpose.
traceable, by another party. You can make a request to that effect to our
contact person for privacy matters. You will receive a response to your request within 30 days. If your request is
We will send you copies or copies of all data about you that we have at the e-mail address known to us.
processed by other processors or third parties on our behalf. In all likelihood,
in such a case, we can no longer continue to provide the service, because the secure connection of the
databases can no longer be guaranteed.

Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data by, or
commissioned by us. If you object, we will immediately cease data processing pending
of the handling of your objection. If your objection is justified, we will send copies and/or copies of data
make the processing available to you (or have it processed) and then permanently cease the processing.
In addition, you have the right not to be subject to automated individual decision-making or profiling.
obsequious. We do not process your data in such a way that this right applies. Do you think
If this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We
We use this service to track and receive reports on how visitors use the website. This
The Processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We
We have not allowed Google to use the obtained analytics information for other Google services.

Third-party cookies
In the event that third-party software solutions use cookies, this is stated in this
privacy statement.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, on this page you will always find the most
recent version. If the new privacy policy affects the way in which we collect information we have already collected,
relating to you, we will inform you by e-mail.

Contact Details
Tappersweg 14 – 41
2031 EV Haarlem
Phone: +31 85 080 6631
Chamber of Commerce number: 87734974

Contact person for privacy matters: Privacy Officer Kobra Bikes For example